Privacy and Confidentiality

Karralika Programs Inc. is a not-for-profit organisation incorporated under the ACT Associations Incorporation Act 1991. Our aim is to support adults to address their alcohol and drug dependence and lead productive lives, contributing to their communities. Karralika Programs offers residential and community-based programs providing individuals and families with treatment options to overcome their dependence.

The purpose of the following Privacy Statement is to let you know how Karralika Programs collects information, its intended use, and the obligations of the organisation relative to disclosure of the said information.

The Privacy Act regulates activities relating to the handling of personal information. In dealing with personal information, Karralika Programs abides by the 13 Australian Privacy Principles (APPs), which replace the National Privacy Principles and Information Privacy Principles, of the Privacy Act 1988 (Cth) from 12 March 2014, as well as abiding by any applicable State or Territory privacy laws (including the Health Records (Privacy and Access) Act 1997 (ACT), and the Health Records and Information Privacy Act 2002 (NSW)).

Downloadable version of Privacy Statement

Feedback and Complaints

Karralika Programs welcomes and values feedback and complaints as they contribute to the improvement of the services we deliver.

We want to hear about any aspect of the services that we provide or the way that we provide them.

We want to hear whether people have:

  • Had a positive experience when engaging with our service
  • Felt respected and treated fairly
  • What we can do better
  • What we do well

Karralika Programs Inc. aims to comply with the Privacy Act. Should you feel the organisation has not taken enough care to do so, or should you have any questions, please do not hesitate to contact us:

Chief Executive Officer
Karralika Programs
PO Box 2230
Tuggeranong ACT 2901
Ph: (02) 6185 1300
Fax: (02) 6169 3200
Email: info@karralika.org.au

Downloadable version of Feedback and Complaints Statement

Do you need help?

Every journey begins with the first step. We have fully trained staff ready to speak to you about your dependence or about someone you may care for.