1. Purpose
The purpose of the following Privacy Policy is to let you know how Karralika Programs Inc. collects information, its intended use and the obligations of the organisation relative to disclosure of the said information.
2. Collection of Information
Karralika Programs Inc is a registered organisation whose aim is to support the re-integration of individuals and families into the community through alcohol and other drug treatments, rehabilitation and transition programs.
Karralika Programs Inc. needs to collect information for the purpose of research, service delivery and membership applications, and research and statistical analysis for the improvement of service delivery. These purposes will be clearly indicated when gathering information.
Karralika Programs Inc. needs to collect some sensitive information (racial or ethnic origin, political opinions and/or affiliations, criminal history, health records, sexual preferences and/or practices, professional or trade association memberships and union memberships – as defined under Section 10 of the National Privacy Act) from clients who receive health services from the organisation. For individuals in contact with the organisation, but not receiving health care services, sensitive information will only be collected on a voluntary basis when relevant.
Visitors to the Karralika Programs Inc. website are able to interact with the contents anonymously as Karralika Programs Inc. does not use ‘cookies’ to identify and track users. Should Karralika Programs choose to start tracking visitors on its website, this change will be indicated in the present policy.
3. Use of Anonymous Information
At times, Karralika Programs Inc. may collect anonymous data for the purpose of research and statistics. This information will be kept anonymous and the intended use of such information will always be clearly indicated on the documents. Individuals are under no obligation to volunteer such information. Anonymous data may further be compiled by Karralika Programs for research and publication purposes. Any research project undertaken by Karralika Programs Inc. has been assessed and cleared by the relevant human ethics committee.
4. Use of Personal Information
All personal, including sensitive, information is kept strictly confidential (subject to disclosures required by law – refer to 7. below) and may only be accessed by relevant staff within Karralika Programs. Its use remains rigorously within the scope of Karralika Program’s activities and functions.
5. Contacts/Memberships Database
As an organisation that offers membership, Karralika Program Inc. maintains an extensive contact and/or membership database. However, this database has protected access and is only available to staff who require its information.
5a. Data Quality
Karralika Programs Inc. will ensure all data is kept as up-to-date as possible through various means (mail outs, emails, surveys, etc.).
6. Staff and Volunteer Obligations
Staff and volunteers of the organisation are required under contract to maintain the confidentiality of all personal information that they have access to at Karralika Programs Inc.
7. Disclosure
Disclosure of personal information will only be disclosed as required for the provision of services, or as permitted under National Privacy Principle 2. These include for the purposes of law enforcement, under reasonable belief that such disclosure would prevent any serious and/or imminent threat to an individual’s or the public’s health and safety, or under any other legal requirement.
8. Your Rights
You may request details of your personal information as kept by Karralika Programs Inc. at any time. You may also request cessation of all mailing and communications at any time by contacting us. Should you choose not to provide the organisation with information, Karralika Programs Inc. may not be able to contact you, provide you with a full range of services, or keep your details up-to-date.
Please note that current clients receiving health care services are covered under separate documentation.
9. Complaints
Karralika Programs Inc. aims to comply with the Privacy Act. Should you feel the organisation has not taken enough care to do so, or should you have any questions, please do not hesitate to contact us:
Karralika Programs Inc. Privacy
PO Box 2230
Tuggeranong ACT 2901
Ph: (02) 6163 0200
Fax: (02) 6282 7777
Email: info@karralika.org.au
